by Doug Gray | Aug 18, 2012 | book review, Business, Coaching, Leadership, Managers, Personal Development, Resources, strengths
The subtitle is “How leaders find the right solutions by knowing what to ask.” (2005)
What would that success look like?
How can we create answers?
Open-ended questions like these are always useful when seeking solutions. As learning organizations drive toward change, the quality of question-based approaches will define the success of that organization.
Some highlights (in my signed copy) include:
p. 80+ behaviors and mindsets of a judger vs a learner
p.134+ traditional leaders vs coaching leaders behavior and legacies
p. 176+ relevance of action learning
p. 181+ a groundrule for action learning teams
Michael Marquardt does a great job of incorporating examples from interviews, and provides ample lists of questions so that readers can apply this content to their worlds.
He provides a strategic framework, and two tactical models for those who want training. The Global Institute for Action Learning and the Institute for Inquiring Leadership may be better for practitioners seeking tools.
Based on this book, I have developed a chart that moves from key/opening questions, to other questions, to notes, to action items.
How do you Lead with Questions in your world?
by Doug Gray | Feb 26, 2012 | book review, Business, change, Coaching, Leadership, Managers, Personal Development, Resources, Success
Book Review of Drive; The Surprising Truth About What Motivates Us (2009) Daniel Pink
(Daniel Pink has gained momentum from his earlier bestsellers, Free Agent Nation and A Whole New Mind. He is still on that thread of applying scientific knowledge/research to common application in business, education, community, which leads to sales/a broad readership.)
Drive explains that when thinking about motivating others, there is a gap between “what science knows and what business does.” I like that phrase because it immediately states the conflict, and opportunity, and focus of the book.
Psychologists, and researchers in organizational development, know what works when motivating others. For instance, external reinforcements do work to motivate people doing routine tasks that do not require complex thinking. However, as our knowledge workers evolve from 70% routine work to 70% complex/ heuristic work, we “need an upgrade.” The carrot and stick approach is limited. In fact, external reinforcements can lead to unethical behavior, short term decision making, crush innovation or creativity or initiative, and can cloud accountability metrics because of inconsistent practices.
So, what does work? Self-directed workers require environments where we/they balance three essential elements: 1) Autonomy, the desire to direct our own lives, 2) Mastery, the urge to get better at something that matters, and 3) Purpose, the desire to do something in the service of something larger than ourselves.
I imagined a descriptive model such as three overlapping columns in a 3-D bar graph. A worker may be high in autonomy (loosely managed or very experienced in one way of doing tasks), yet low in purpose (without vision from managers or lacking career development hope.) Consequently, no amount of skills training or micro-managing will be an effective motivator, because that person would not care to master a task. There seems to be a minimal necessary requirement/ threshold for self directed workers to feel autonomy/ mastery/ purpose.
The application of this model is in its infancy. He cites dozens of examples, such as performance incentives that need to be tied to ROWE, return on work expected, rather than hours at a cubicle.
Pink distinguishes between Type X (external reinforcement for routine tasks) and Type I (internal reward/ satisfaction for doing purposeful work that develops mastery and rewards autonomy.) He wants us to move from Type X to Type I. The good news is that Type I behavior can be developed. Also, Type I behavior leads to stronger performance, greater health and wellness, and higher self efficacy and well being.
1) Autonomy. Management needs to foster autonomous workers who have autonomy over time, task, team and technique. Companies that foster autonomy greatly outperform their competitors. Examples include 10% innovation time for projects, at Google, IBM, etc.
2) Mastery. Results from engagement. When workers are “in flow” time passes without great challenge. In fact, mastery has a) a unique mindset that one can improve one’s abilities, b) mastery is painful and requires deliberate practice, and c) mastery is impossible to attain, therefore both frustrating and attractive.
3) Purpose. Alongside profit maximization, the baby boomers are defining “Purpose maximization” in the workplace. Companies are using a) goals to use profits to support a purpose (such a triple win proposals and social investing), b) careful diction/ plural pronouns to emphasize the impact of us/we, and c) new norms and policies that encourage purposeful endeavors (sabbaticals, cross functional action learning sets, collaborative initiatives…)
Pink has an easy style, with enough examples that the pages fly by.
At the end of the book he has clever approaches to engage readers into discussions. For instance, “Twenty Conversation Starters to Keep You Thinking and Talking” and “The Type I Reading List: Fifteen Essential Books” in an annotated bibliography. The result is that this book becomes one among other conversations, with other authors and readers and thinkers. The reader is engaged. In fact, the structure models self-directed workers by assuming one is autonomous (capable of independent thought), has mastery (desire to improve) and purpose (ability to apply these ideas to one’s own world.)
In short, one of the most important books I can recall reading in many years.
Takeaways:
- Builds upon shift in psychological services from illness toward health. Extension of positivism. Huge opportunity for consultants and business leaders.
- Reinforces huge need for coaching that develops unique strengths. Could be connected to StrengthFinder assessment
- Complex model that needs a simple application in order to gain momentum in an organization…
- When I emailed Daniel Pink, he replied quickly and that impressed me…
On 2.26.12 I just re-read the book for several reasons.
1. Our daughter is taking AP Psychology and Drive is required reading. That fact says something about the reach of his book within 2 years. She is tasked with implementing a capstone project at her independent high school. I am curious what shea nd her fronds develop.
2. In the March, 2012 Inc magazine there is a related reference to “The Motivation Matrix” which cites research and a forthcoming book by Noam Wasserman at Harvard, which extends some of Pink’s concepts to explore why entrepreneurs start businesses, and what they (we ) want… very provocative.
Anyone know of any related assessments being used in the field?
by Doug Gray | Feb 10, 2012 | Business, change, Coaching, Employment, energy industry, Leadership, Managers, Meetings, Success
We asked both the Charlotte Chamber and the Charlotte Regional Partners to promote or contribute to the 2012 Energy Leadership Project. Not yet. Perhaps one day they will do so.
We believe that there cannot be enough conversations about what successful energy leaders are doing.
So we created the 2012 Energy Leadership Project. The purpose is to engage energy industry headers and share data immediately. At no cost.
Our partners to date include the Innovation and Entrepreneurship Hub at Packard Place, on 222 South Church Street. Invitations have been forwarded by Queen City Forward, Sustain Charlotte, YPE Charlotte (Young Professionals in Energy), plus hundreds of individual leaders.
We invite you to forward this blog, and invitation, to any of the 26,000 energy industry leaders in the Charlotte region. We welcome your input.
There are 10 questions on the survey at http://tinyurl.com/2012ELP. Some questions are open-ended. After 8 weeks online, 66people have opened the survey. 24 people have completed it. There are some 26,000 energy industry leaders in the Charlotte region. That is an itty-bitty sample size…
We encourage you to forward this blog post and invite others to contribute to the focus group, interview, or short survey. Click on http://tinyurl.com/2012ELP.
Here are results from one question:
What are the top 3 behavioral competencies of the best leaders at tour company? (select your top 3.)
- Great communicator 26%
- Maximizes the productivity of others 4%
- Shares an optimistic vision 4%
- Results oriented 9%
- Humble enough to attribute success to the team 13%
- Publicly recognizes the strengths of others 9%
- Creates trust 13%
- Expects to increase profitability 22%
FYI, these choices were selected from an extensive review of related surveys. Sample responses came from Booz Allen, the Center for Creative Leadership, McKinsey, the Gallup Organization, our expertise, and best practices in the energy industry.
So, how do you interpret this data?
by Doug Gray | Feb 8, 2012 | Business, change, Coaching, Financial Professionals, Leadership, Managers, Meetings, money, strengths, Success
Yesterday I had this scenario. A second meeting with a prospective client named “Mike.” Perhaps you have had a similar scenario…
Our first meeting was in his office, after a referral from a current client. I met his staff. I learned their needs. I clearly explained the value of coaching. He agreed to a sample session. We quickly determined his strengths. He summarized those strengths. He defined possible focus areas for coaching. He requested 4 days to discuss the coaching investment before our second meeting. I asked him, “What will be different in 4 days that will enable you to say yes at that time?” He had a slippery answer. Regardless, we agreed to meet by phone for the second meeting, at which time he would say yes/no or define a clear future/ next step.
Then, yesterday, we met by phone. He wanted me to “sell him on my services.” I demurred. I do not yet know the value of coaching to his small business. If he does some work, the value will be vast. He may increase his assets over $100K in fewer than 12 months. If he does not do the work, the value of coaching will be zero. He did not like that fact.
After a few attempts back to his agenda, I stated that I was not likely his coaching partner.
There is an energy between people. His behavioral energy was verbally competitive. He needed to win the arguments. So of course I let him “win.”
Rigidity kills relationships.
In fact, rigidity is the #1 career killer. There are many competencies that can hinder a career. Low empathy. Poor communication. Unclear expectations. Unwillingness to listen. Rigidity is the #1 career killer.
Think of someone you avoid. Are they rigid?
Now think of someone successful (however you define “success.”) Are they flexible?
One reason I love my work is because I get to select who I work with. I would much rather work with someone who is flexible, open to defining their future, than someone who is rigid.
A related example is the often quoted passage from Steve Jobs at Apple, that, “I am most proud of what we said “no” to at Apple.”
Throughout recorded history, which is only 650,000 years, the most successful people have focused on their goals. They/we have said “no” to distractions.
A coaching question for you may be, “Who do you need to say “no” to today?
by Doug Gray | Jan 2, 2012 | Business, change, Coaching, exercise, faith, Personal Development, Resources, Sales, strengths, Success
The holidays are a perfect time for baking and cooking… but an epiphany?
The word “Epiphany” can be both a holiday and a feeling.
Perhaps you know that the Epiphany holiday is celebrated near January 6, as a traditional time for feasts, fruitcakes, Twelfth Night, and the manifestation of Jesus to the Maggi. In Colorado, people celebrate by catapulting fruitcakes. In France, people eat the “King Cake” until a child finds the porcelain bean and is declared “King for the Day.” A baptism connected to sudden surprise. I love how we mash traditions and beliefs into one holiday.
The feeling of Epiphany is a sudden realization, that “Eureka!” moment, when we discover something important (such as gravity), or something spiritual (such as God.) In fact, psychologists study the feeling of epiphany when studying innovation. Philosophers study supernatural insight. Mystics study the conditions that support epiphanies.
Hmmm.
Why not celebrate both the holiday and the feeling?
What if we could, somehow, select the ingredients, create a recipe, then bake a fertile climate for epiphanies? For instance, if we mashed together “preparation” and “inspiration”? Or “market” and “opportunity”? Or “buyer” and “seller”? Or chocolate on top of peanut butter cookies?
As a coach I help people design their future. Kind of like helping them create the recipe, so that they can frost the cake. The coaching process has 3 steps: 1) increasing awareness (of your strengths, a situation…), 2) taking action (with intentional constructive steps toward your personal and professional goals), and 3) driving accountability (determining what works, then doing more of that…”
I wonder if we can create Epiphanies, in a similar way?
Religious leaders and mystics talk about “Thin Places.” These may be cathedrals (like Winchester) or ancient sites (like Stonehenge) that enable us to feel connected to the supernatural or spiritual. If you have ever looked through stained glass, or sung in Handel’s Messiah, then you know about Thin Places.
For me, natural wild places are perfect conditions for Epiphanies. Last week, for instance, I was running along a rocky ridge line in New Hampshire. Imagine spruce and fir trees. Ancient granite. Snow and ice. A good friend nearby. Spectacular views of lakes and mountains. Then imagine the sun setting into crimson lines of endless colors. In that Thin Place I felt more spiritual than physical.
My epiphany was that, despite advancing age, I always feel stronger after a run. Connected to something ancient. Thankful for being alive.
So, here is a short Recipe for Creating Epiphanies:
1. Be physically active every day
2. Serve others
3. Do meaningful work
4. Consider possibilities
5. Maximize living in the Now
6. Design the Future
And let me know how it goes…
Do you think it is possible to celebrate both the holiday and the feeling of epiphany?
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